Part 1. Submitting a support ticket:
To submit a ticket navigate to itvus.freshdesk.com in your browser or select the "ITV Support" icon from the desktop dock of any ITV America Apple computer (screen shot below).
You don’t need to login in order to submit a ticket. The support page automatically records all tickets created from your e-mail address and creates an account automatically to store them for tracking purposes (Part 2 below describes how to view them).
When submitting a ticket, choose the support group you need using the "department" dropdown menu and then select the item that best describes your issue from the "what do you need help with?" drop down menu. You should type your company email address in the "your e-mail" section and fill out all required fields. . Click submit when the form is complete.
Responses from the different support departments will show up in your company email inbox. You can communicate with the designated support staff for each individual ticket through email from this point forward.
Another way to check the status of a previously submitted ticket and communicate with the support staff is by logging into the ITV US support account. Instructions for this are listed below:
Part 2. Viewing previously submitted tickets:
Log into your account using your work e-mail address.
On the ticket submission page, click where it says "Login" on the top right corner of the page.
On the login page, click the google button under the title "...or login using".
Login to google by typing in your email and password. If you are already logged in you will be prompted to select your work email address to login.
Now that you are logged in, you can see a list of previously submitted tickets, check statuses, and reply to messages from the support departments.
*** As a reminder: All requests to the below support groups will be sent via the itvamerica.freshdesk.com web app as of March 20, 2017.
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